Privacy Policy

Effective Date: 1^st April 2025

1. 1. Introduction

TRGC Group Ltd (“we,” “us,” or “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with us — including when you visit our website, book accommodation, or engage with our advertising (such as on Facebook).

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, you agree to the practices described in this policy.

2. 2. Information We Collect

We may collect and process the following types of information:

2. • Identity Data: Full name, date of birth.
   • Contact Data: Email address, phone number, home address.
   • Booking Data: Accommodation details, dates of stay, number of guests, preferences, and special requests.
   • Payment Data: Payment card details (processed securely via third-party providers).
   • Technical Data: IP address, browser type, operating system, device type, and browsing behaviour via cookies.
   • Marketing and Communications Data: Preferences for receiving marketing from us and your communication preferences.

3. 3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we use it to:

3. 3. • Manage your bookings and accommodation.
      • Communicate with you about your bookings, enquiries, and service updates.
      • Process payments.
      • Deliver marketing communications where you have opted in.
      • Improve our website, services, and marketing efforts.
      • Comply with legal obligations.

The lawful bases we rely on are: performance of a contract, legal obligation, legitimate interests, and your consent (where required).

4. 4. Disclosure of Your Information

We may share your personal data with:

4. 4. • Service Providers: Payment processors, booking platforms (such as Hostway, Booking.com, Airbnb), marketing and advertising platforms (such as Facebook), and property management systems.
      • Legal Authorities: Where required to comply with laws or enforce our legal rights.

We do not sell or rent your data to third parties.

5. 5. International Data Transfers

Some of our third-party service providers (like Facebook) may process your data outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses or UK-approved mechanisms.

6. 6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed unlawfully.

7. 7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

8. 8. Your Legal Rights

Under data protection laws, you have rights regarding your personal data, including:

8. 8. • The right to access the information we hold about you.
      • The right to request correction of incorrect or incomplete data.
      • The right to request erasure (“right to be forgotten”).
      • The right to object to or restrict processing.
      • The right to data portability.
      • The right to withdraw consent at any time (where we rely on consent).

To exercise any of these rights, please contact us at the details below.

9. 9. Cookies

Our website uses cookies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings.

For more details, please see our [Cookie Policy] (if applicable).

10. 10. Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to check back periodically for updates. Significant changes will be communicated to you.

11. 11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact:

TRGC Group Ltd
Email: hello@trgc.co.uk
Phone: 01279  295991
Address: 30 London Road, Sawbridgeworth, CM21 9JS

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).